Position Summary
The Assistant Operations Manager supports the Operations Manager in the daily management of Husaak’s activities in AlUla. This role ensures smooth, safe, and efficient execution of all outdoor experiences, logistics, staff coordination, and guest services. The position requires hands-on leadership, strong communication skills, and the ability to operate in a dynamic, guest-focused environment.
Key Responsibilities
1. Operational Management
- Support in planning, organizing, and managing all AlUla operations including stargazing, glamping, hikes, Sharaan tours, and special experiences.
- Oversee daily activity schedules, guest movement, guides’ assignments, and logistics.
- Supervise site readiness at the Farm, Al Gharamel, AlUla Center, and other operational sites.
- Ensure all equipment, vehicles, and OS&E are maintained and available.
2. Staff Coordination & Leadership
- Assist in supervising guides, drivers, and on-ground crew.
- Ensure staff follow operational standards, SOPs, and Husaak’s safety procedures.
- Support with staff training, onboarding of new guides, and performance follow-ups.
- Act as shift leader when the Operations Manager is off-site.
3. Guest Experience & Quality Control
- Ensure every guest receives high-quality service aligned with Husaak standards.
- Handle on-ground guest requests, special needs, complaints, or last-minute changes.
- Monitor activity flow to ensure smooth, timely execution.
- Conduct site walkthroughs to ensure cleanliness, safety, and readiness before each activity.
4. Safety & Compliance
- Implement and monitor all safety procedures across experiences.
- Make sure risk assessments and emergency response plans are followed.
- Ensure first-aid kits, safety equipment, signage, and site lighting are in place and functional.
- Coordinate with RCU, DMMO or Oasis teams when required.
5. Logistics & Inventory Management
- Support in managing inventory for equipment, ,and operational tools.
- Coordinate with warehouse and procurement teams for replenishments.
- Ensure vehicles are tracked, fueled, and serviced on time.
6. Reporting & Administration
- Prepare daily and weekly operational reports.
- Track attendance, staff schedules, checklist completion, and activity logs.
- Assist in budget monitoring and cost control for operations.
- Support with documents for permits, inspections, and audits.
Key Skills & Competencies
- Strong leadership and people-management abilities
- Excellent communication in English (Arabic is a plus)
- Problem-solving and quick decision-making skills
- Strong organizational skills and attention to detail
- Ability to work long hours, weekends, and outdoor environments
- Knowledge of outdoor activities, safety procedures, and guest hospitality
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Valid driving license preferred
Employment Type
- Full-time
- Based in AlUla
- Weekends and evening shifts required depending on operations